Hilda Baci apologizes, gifts customer ₦50K voucher after complaint over ₦6K pepper soup

“Thank you for bringing this to our attention. I sincerely apologize for the disappointment you experienced with your recent order from MyFoodByHilda. “

“It is our mission to consistently deliver the best, and I deeply regret that we fell short this time. Your feedback is valid and appreciated, as it helps us improve.”

“To make things right, I would like to offer you a meal voucher worth ₦50,000, which you can use at your convenience. Kindly share your name and email address so we can arrange this for you promptly. “

“Once again, I truly apologize and assure you of a better experience moving forward. Thank you for your understanding and continued support.”

“Warm regards,”

“Hilda Baci”

“MyFoodByHilda”

This was revealed in a trending post on X (formerly Twitter), where the customer shared an update in a fresh video, expressing gratitude to the celebrity chef for acknowledging her complaint and reaching out.

In the video, she said:

“I have to say a very big thank you to Hilda Baci for reaching out to me. She actually sent the message last Wednesday, but I just saw it today when I opened my TikTok on my laptop.”

“Thank you for acknowledging my complaint and validating my concerns. I truly appreciate it.”

“I honestly didn’t expect my video to go as viral as it did, but I’m grateful that you reached out. Thank you so much.”

Her statement comes days after she publicly called out Hilda Baci’s restaurant over the portion size of the turkey pepper soup.

While her complaint initially sparked mixed reactions online, with some labeling her “not the target audience,” she has now confirmed that Hilda Baci personally addressed the issue.

Following the new update, social media users have flooded the comment section with their thoughts on the development.

See some reactions below: 

@Dansuki1122: “That means Hilda Baci should have her eatery closed down if they intentionally inflate prices of their food. I was thinking it’s that expensive normally.”

@lifeinsolace: “It’s not just enough. How many people will she give vouchers? She should just do the needful and reduce the price of her food.”

@DAllSeeinRetina: “Those that are defending her earlier should hide their face in shame…now that she has reached out.”

@ChuksOhaxx: “Hilda Baci is a good person tbh… left for me, I will allow you cry for all I care after you made that silly comment about that pepper soup.”

@omowumi_omoleke: “Thank God she doesn’t sue her because sue no dey taya them. That’s so nice of her. Good Business woman.”

@promoting_naija: “Where are those people attacking her and saying Hilda baci has her target audience.”

@mr_peteru77: “For wat she did so she should expect more people to drag her cuz me now I will go and buy that pepper soup for 6k then go online and show the world how small it is then after all the backlash I knw say 50k go bounce bak to my account. Wat a smart move.”