It reassured customers that the enhanced supplier platform would not affect its banking experience, maintaining that operations are running smoothly.
First Bank of Nigeria has dismissed reports suggesting that its system upgrade is currently in progress, clarifying that the message in question was intended exclusively for its vendors.
The bank in a statement said its earlier notice was about transitioning from the current I-Supplier Platform, which connects FirstBank with suppliers, to a new Cloud-based Supplier Platform.
It reassured customers that the enhanced supplier platform would not affect its banking experience, maintaining that operations are running smoothly.
According to the statement, there are no disruptions to its services as customer transactions and banking channels will continue to function without interruption.
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The bank urged customers to disregard any unfounded reports and to reach out to official channels for accurate information regarding its services.
“We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank,” the statement read.
“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.”
“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.
“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services,” the Management said.
